Frequently Asked Questions
General
1. What is Quick Cart?
Quick Cart is a family-run Indian online store offering problem-solving products across categories like Home, Kitchen, Fitness, Beauty, Gadgets, and more — all at affordable prices.
2. Where are you based?
We are based in Satara, Maharashtra, and serve customers all over India.
3. Do you ship outside India?
No, currently we ship only within India.
4. How can I contact customer support?
You can reach us at quickcart.web119@gmail.com or call/WhatsApp us at +91-9359086550 (Mon–Sat, 9 AM to 7 PM IST).
Shipping and Delivery
1. What is your shipping timeline?
We usually process orders within 1–2 business days. Delivery typically takes 5–7 business days, depending on your location.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders above ₹500.
3. Which courier services do you use?
We use major and reliable courier partners such as Delhivery, Blue Dart, Xpressbees, etc., depending on your pin code.
Returns and Refunds
1. What is your return policy?
We accept returns within 7 days of delivery, but only if you provide a full unboxing video from the start of opening the package.
2. Who pays for return shipping?
Customers must pay a ₹100 return shipping fee unless the return is due to a wrong or damaged item sent by us.
3. When will I receive my refund?
Refunds are processed within 8–15 business days after the returned item is received and verified.
Payment Related
1. What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and wallet payments via PhonePe as our payment processor.
2. Is Cash on Delivery (COD) available?
Yes, COD is available, but we verify every COD order with a confirmation call before shipping.
3. Is it safe to shop on your website?
Yes, we use secure payment gateways and follow strict privacy practices to ensure your data and transactions are protected.